Refund policy

Yep. Replace that whole template rather than trying to fix each Gmail/address reference individually.

Use this version for Wiggle Paws:

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition that you received it, unused, with any original tags, accessories and packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@wigglepaws.net. If your return is accepted, we will provide instructions on how and where to return your item.

Please do not send a product to an address without contacting us first. Our products may be fulfilled from different locations, so the correct return instructions can vary depending on the product and order.

Items returned without first requesting a return may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or you receive the wrong item.

Please provide your order number and, where appropriate, photos showing the issue so we can assess the problem and make it right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including personalised or custom products, perishable goods, opened hygiene or personal-care products, hazardous materials and gift cards.

Please contact us at support@wigglepaws.net if you have questions about whether a particular product can be returned.

Exchanges

If you would like a different item, please contact us first. Where a return is approved, the simplest option may be to return the original item and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union and applicable law provides you with a right to cancel or return your order within 14 days without providing a reason, those rights continue to apply.

Refunds

We will notify you once your return has been received and assessed and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where goods fail to meet applicable consumer guarantees, including where goods have a major failure, you may be entitled to a repair, replacement, refund or other remedy as provided by Australian Consumer Law regardless of our change-of-mind return period.

For questions about returns or refunds, contact support@wigglepaws.net