Shipping policy

SHIPPING POLICY

Last updated: October 2026

Thank you for shopping with Wiggle Paws. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

After your order is placed, you will receive an order confirmation at the email address provided during checkout.

Orders are generally sent for processing shortly after payment is confirmed.

Because we work with multiple fulfilment partners, processing times may vary depending on the product, supplier, stock availability and destination.

Once an order has entered processing or fulfilment, we may not be able to change or cancel it.

If you need assistance with an order, contact us as soon as possible at support@wigglepaws.net.

Shipping Costs

Wiggle Paws currently offers free standard shipping on eligible products and destinations unless otherwise stated during checkout.

The shipping charge displayed at checkout, if any, is the final shipping charge applicable to your order.

Delivery Estimates

Estimated delivery times may vary depending on:

the product ordered;
fulfilment location;
delivery destination;
shipping carrier;
customs processing;
public holidays;
weather or transport disruptions; and
other circumstances outside our reasonable control.

Where an estimated delivery date or delivery timeframe is provided on the product page, during checkout or after purchase, it is an estimate rather than a guaranteed delivery date, except where expressly stated otherwise.

Multiple Packages

Products may be fulfilled from different locations.

If you purchase multiple products in one order, your items may arrive in separate packages and at different times.

You will not be charged additional shipping simply because we choose to fulfil an order in multiple packages unless additional charges were clearly disclosed before purchase.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error in your shipping address, contact us immediately at support@wigglepaws.net.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Delayed Orders

Occasionally, deliveries may take longer than originally estimated because of carrier delays, customs processing, severe weather, peak shopping periods or other circumstances.

If your order appears significantly delayed, please contact us at support@wigglepaws.net and we will investigate the shipment where possible.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household where appropriate.

If you still cannot locate the package, contact us at support@wigglepaws.net.

If an order appears to have been lost in transit, please contact us so we can investigate with the relevant fulfilment or shipping provider and determine the appropriate resolution.

Damaged or Incorrect Orders

If an item arrives damaged, defective or incorrect, contact us as soon as possible at support@wigglepaws.net.

Please include your order number and, where appropriate, photographs showing the problem.

We will assess the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

International Shipping

Products may be available for delivery to multiple countries and regions.

International shipments may be subject to customs processing, import requirements, taxes, duties or other charges depending on the destination.

Where such charges are not collected during checkout, customers may be responsible for charges imposed by local authorities or carriers, except where applicable law requires otherwise.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.